Our team responds to all support requests within 24 hours. Email is the fastest way to reach us.
support@helloeve.org
Billing, account, and general questions.
privacy@helloeve.org
Data access, correction, and deletion requests.
support@helloeve.org
Provider billing, listing, and profile questions.
Log in to your dashboard and click Manage Billing to open the Stripe portal. You can cancel your subscription there and your plan remains active until the end of the billing period.
Open the Eve app and sign in with the same email you used for checkout. Pull to refresh on the account screen. If the issue persists, email support@helloeve.org with your receipt.
Open your dashboard and click Manage Billing. In the Stripe portal, go to Payment Methods to update your card.
Subscriptions are non-refundable for the current billing period, but you can cancel at any time to stop future charges. For exceptional circumstances, contact support@helloeve.org.
To delete your account and all associated data, email privacy@helloeve.org. We'll process your request within 30 days.
Visit the provider signup page to create your Eve provider profile and choose a listing plan.